Shipping Policy

At giggers.com.au, we offer fast and reliable shipping for all of our products. We ship to many countries worldwide, and we use trusted shipping carriers to ensure that your order arrives safely and on time.

Our shipping times vary depending on the destination country. Please note that delivery times are estimates only and may be affected by factors beyond our control, such as customs delays, weather conditions, and other unforeseen circumstances.

We will dispatch all orders within 1-2 business days of receiving your order. Shipping times will vary depending on the destination country, but in general, you can expect your order to arrive within 7-14 business days.

Please note that delivery times may be longer for remote or rural areas. If you have any questions about shipping times to your location, please contact us for more information.

We strive to provide you with accurate tracking information so that you can track your order's progress from the time it leaves our warehouse until it arrives at your doorstep. You will receive a tracking number by email as soon as your order is shipped.

Please note that while we do our best to ensure that your order arrives on time and in good condition, we cannot be held responsible for any delays or damage caused by the shipping carrier or customs.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are committed to providing you with the best possible service and are happy to help in any way we can.

Return & Refund Policy

Thank you for shopping with us at Giggers Store. We strive to provide you with a seamless shopping experience and ensure your satisfaction with our products. In the event that you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Return Eligibility:

You may return any item purchased from us within 15 days of receiving it. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as perishable goods and customized products, may not be eligible for return due to hygiene and safety reasons. We apologize for any inconvenience this may cause.

Return Process:

To initiate a return, please follow these simple steps:

1. Contact our customer support team : Please reach out to our dedicated customer support team via email eshop@giggers.com.au within 15 days of receiving your item. We will guide you through the return process and provide you with a return authorization number (RMA) if required.
2. Securely package the item: Carefully pack the item in its original packaging or a suitable alternative to ensure its safe return. Please include all original accessories, manuals, and any other items that came with the product.
3. Ship the item back to us: Use a reputable shipping service of your choice to return the item to our designated return address. We recommend using a tracked shipping method to ensure the safe delivery of the package. Please note that we cover the return cost with our standard return, any additional oversized item cost of return shipping will be your responsibility.
4. Return confirmation and refund: Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued in the same form of payment used for the original purchase. Please note that the original shipping charges are non-refundable.

Privacy and Discretion:

We understand the importance of privacy and respect your concerns. Rest assured that your return will be handled with the utmost discretion, and the packaging will not disclose the nature of the product or the business model behind it. Your satisfaction is our priority, and we strive to make the return process as seamless as possible.

Contact Us:

If you have any questions or need further assistance regarding returns, please do not hesitate to reach out to our customer support team. We are here to help and ensure your complete satisfaction.

Note: This return policy is subject to change without prior notice. Please refer to the most up-to-date version of our return policy on our website for any modifications.